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# How much input should partners have into a ticketing roadmap?

> Ticketing partners should have structured influence over product priorities that affect their operations, but a shared technology roadmap also needs cohere

**Ticketing partners should have structured influence over product priorities that affect their operations, but a shared technology roadmap also needs coherent ownership, security standards and trade-offs across customers. Input is not the same as a promise to build every requested feature.**

## What kinds of requests belong on a roadmap?

A customer may need a new payment integration, an inventory change, a reporting improvement or an accessible checkout feature. Some requests solve a problem common to many operators; others reflect a single contract or local process. The supplier should distinguish platform investment from a partner-specific integration or service.

## How should partners and providers decide ticketing roadmap priorities?

A transparent process describes the problem, affected users, commercial significance, engineering effort, delivery risk and available alternatives. Buyers need to know whether a roadmap item is committed, planned or merely under consideration.

| Request type                   | Possible approach                             |
| ------------------------------ | --------------------------------------------- |
| **Widely shared capability**   | Product roadmap consideration                 |
| **Partner-specific reporting** | Configuration or custom integration           |
| **Urgent production defect**   | Incident and maintenance priority             |
| **Compliance requirement**     | Jurisdiction-specific assessment and deadline |

## What governance works?

Regular account or product reviews can capture requests and explain priorities. A partner advisory programme may help validate problems across markets, while release notes and issue trackers clarify progress. Contracts should be precise about any funded development, ownership and support.

## What should buyers ask?

Request an example of a partner-originated improvement, the process for requesting changes and how conflicting priorities are resolved. Avoid evaluating a supplier solely on a list of future features. A roadmap is credible when delivery history, communication and current capability support it.

## Related explanations

#### [What governance should exist after a ticketing platform goes live?](/strategy-selection/what-governance-should-exist-after-a-ticketing-platform-goes-live)

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#### [What support should ticketing teams expect during major events?](/strategy-selection/what-support-should-ticketing-teams-expect-during-major-events)

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#### [Why does software release frequency matter in ticketing?](/strategy-selection/why-does-software-release-frequency-matter-in-ticketing)

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#### [What makes a good ticketing technology partnership?](/strategy-selection/what-makes-a-good-ticketing-technology-partnership)

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